Returns & Exchanges
At the National Archives Store, we want you to be completely satisfied with your historical replicas and gifts. If you are not entirely happy with your purchase, you may return or exchange eligible items within 30 days of receipt.
Initiate Your Return
Contact our customer service team via email or phone with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all tags and historical documentation are included to prevent damage during transit.
Ship the Item
Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing